An excellent opportunity is available for an experienced

French speaking, IT Network and Security Production Manager

for an international IT company based in Luxembourg

Our client is an international IT company who works for an extensive number of (inter)national public and private companies.

We are looking for candidates that have the following skills:

·         Several years of Production Management experience with strong Network and Security competences in the relevant domain is mandatory. These would include Checkpoint FW, Bluecoat, Cisco (Mars and IPS). Juniper would be considered an advantage but is not really necessary at the moment)

·         Strong communication skills in both English and French are also mandatory, German will be considered an advantage;

·         Client focused and oriented, keeping the customer service budget in sight;

·         Able to work in a team, with other teams or individually;

·         Stress resistant, willing to learn new technologies.

·         Experience with working with SLA dashboard, reaction and resolution times

Tasks:

·         Manage the development and the application of technical procedures for production and DRP (Disaster Recovery Plan) operations

·         Define and maintain the delivery organisation and the escalation process

·         Maintain a problem log, the action plan and the related report

·         Maintain a change/release log, the action plan and the related report

·         Analyse incidents resolution efficiency and maintain action plan

·         Manage the SLA dashboard (aligned and breaches), including the SLA with partners and liaise with SDM.

·         Give inputs for improvement and manage the improvement process (technical architecture, service level management) to SDM

·         Project-manage the duties and tasks required to deliver consistent services according to agreed service levels and service quality.

·         Reports production KPI’s to SDM

This position is offered as a permanent contract (CDI). If you are interested in this position please mail us your detailed CV in MSWord format and any supportive information with your CV quoting reference 012-100115 Network & Security Production Manager.

We are looking forward to discussing this exciting opportunity with suitable candidates in detail!